Uber FX2 Product Safety Recall
Important Safety Recall Notice
inMusic is issuing a voluntary recall and exchange program for the Alto Professional Uber FX2 product due to the potential for the “AC IN” port to break apart while connecting or disconnecting the power cord. This introduces a remote, but potential risk of electrical shock from touching the exposed components should the port break. Users are cautioned to immediately unplug the unit should this occur and not reach inside the unit. The issue is limited to only the Uber FX2, and only to a particular range.
Out of an abundance of caution, and because your safety is of our highest priority, we urge you to discontinue use of the Uber FX2 immediately and contact Alto Professional to determine whether your product is affected, and if so, arrange a return for exchange.
How to return your product to Alto Pro
To make arrangements to exchange your Uber FX2, please contact Alto Professional Customer Support by visiting the link below and filling out a claim form:
Important – A product serial number is required to accept your claim. This can be located underneath the product on a sticker with a bar code and will begin with (21).
You will receive an email confirmation from our system with a ticket number once your claim has been received. A dedicated support agent will check your serial number and provide a return authorization to you if your product is within the affected range. Follow the return instructions provided and a replacement product will be issued to you once your return has been received.
Have additional questions?
If you have a question or concern of any kind, you can respond to the email confirmation from our system, the support agent you are working with, or you can use our contact form at support.altoprofessional.com to submit a new support ticket.
In consideration of our agents managing this process, please do not submit multiple Uber FX2 Recall claims for the same serial number.